Login Register

Privacy Policy

1. Introduction

Welcome to the Privacy Policy of Arbitrage Markets. This policy outlines how we collect, use, protect, and manage your personal data when you access and use our platform. Your privacy is extremely important to us, and we are committed to safeguarding your personal information in compliance with applicable data protection laws.

Purpose of the Policy

The purpose of this Privacy Policy is to provide transparency regarding how Arbitrage Markets handles your personal data. Specifically, this policy explains:

  • The types of personal information we collect from users.
  • How we use this information to provide our services, improve the platform, and communicate with users.
  • How we protect your data and ensure its confidentiality and security.
  • The rights you have regarding your personal data and how you can exercise them.

By using the Arbitrage Markets platform, you agree to the practices described in this Privacy Policy, including the collection, storage, use, and processing of your personal data as outlined herein. If you do not agree with any part of this policy, we advise you to refrain from using our platform.

2. Information Collection

At Arbitrage Markets, we collect various types of information to provide and improve our services, ensure the security of your account, and comply with regulatory requirements. This section outlines the types of information we collect from users.

2.1 Personal Information

When you create an account or use our platform, we may collect personal information, including but not limited to:

  • Full name
  • Email address
  • Phone number
  • Address
  • Date of birth (for age verification and regulatory compliance)
  • Government-issued identification (for KYC/AML purposes)

This information is necessary to create and maintain your account, verify your identity, and ensure compliance with legal and regulatory obligations.

2.2 Transactional Information

We collect data related to your activities on Arbitrage Markets, including:

  • Trade information: The details of the trades you execute, including buy/sell orders, quantities, prices, and timestamps.
  • Deposit and withdrawal data: Information related to your deposits, withdrawals, and transfers, including transaction amounts, addresses, and timestamps.
  • Payment and financial information: Information required to process payments and transfers, such as payment processor details or bank account numbers (where applicable).
  • Fee-related data: Information about the fees you incur during your platform activities, such as transaction fees, withdrawal fees, and trading fees.

This data is essential for providing the core functionality of the platform, ensuring transaction accuracy, and supporting customer service inquiries.

2.3 Technical Information

To ensure the platform functions properly and to enhance user experience, we automatically collect technical information, including:

  • IP addresses: For security and location identification purposes.
  • Device information: Data about the devices you use to access Arbitrage Markets, including device type, operating system, and browser type.
  • Cookies and tracking technologies: These are used to enhance your experience, analyze platform usage, and provide personalized services. For more details, refer to our Cookies section in the Privacy Policy.
  • Usage statistics: Data about your interactions with the platform, such as page views, click patterns, and time spent on the platform. This helps us improve the user experience and performance of the platform.

2.4 Third-party Data

In some cases, we may collect data from third-party sources, including but not limited to:

  • Exchanges and liquidity providers: If you link third-party exchange accounts to Arbitrage Markets, we may collect data related to your trading activity on those exchanges, such as balances, transaction histories, and order details.
  • Payment processors: When you make deposits or withdrawals using external payment services, we may collect transaction-related data from those payment processors, including payment confirmation, transaction status, and processing fees.
  • KYC/AML service providers: We may collect additional personal information or documentation from third-party identity verification services for compliance with regulatory requirements.

3. How We Use Your Information

At Arbitrage Markets, we use the information we collect to provide our services, enhance the platform, comply with regulatory requirements, and communicate with users. Below are the specific ways in which your information is utilized:

3.1 Account Management

We use your personal and transactional information to:

  • Create and maintain your account: To register, verify, and manage your user account on Arbitrage Markets.
  • Facilitate transactions: To execute and manage trades, deposits, withdrawals, and other financial transactions on your behalf.
  • Provide customer support: To respond to inquiries, resolve issues, and assist you with any account-related matters. This includes addressing technical support requests, payment disputes, and other user concerns.

3.2 Transaction Processing

We use the data associated with your financial activities to:

  • Process deposits and withdrawals: To ensure funds are accurately deposited or withdrawn from your account in a secure and efficient manner.
  • Execute trades: To process buy, sell, or exchange orders and to maintain accurate trading records for compliance and reporting purposes.
  • Monitor and confirm transactions: To ensure successful transaction execution and to detect any potential issues or discrepancies.

3.3 Improvement of Services

We use your data to enhance our platform and provide a better user experience:

  • Platform performance analysis: To monitor how the platform is used and identify any performance issues, such as latency, bugs, or errors, in order to improve its overall functionality.
  • User experience optimization: To analyze user behavior on the platform and identify areas for improvement, ensuring the platform meets your needs more effectively.
  • Feature development: To inform the development of new features, tools, and functionalities that align with user demands and improve the overall experience.

3.4 Marketing and Communication

With your explicit consent, we use your data to communicate with you about promotions and updates:

  • Marketing communications: To send newsletters, special offers, and promotions related to Arbitrage Markets services, such as new product launches or changes in platform offerings.
  • Platform updates: To inform you of important changes to platform policies, terms, or functionality that may affect your use of the service.
  • Personalized offers: To provide you with tailored recommendations or promotional content based on your activity and preferences on the platform.

You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions in each communication or by contacting us directly.

3.5 Compliance and Legal Requirements

We use your personal information to comply with legal, regulatory, and compliance obligations, including:

  • KYC/AML procedures: To verify your identity, perform due diligence, and comply with anti-money laundering (AML) and know-your-customer (KYC) regulations.
  • Responding to legal requests: To respond to inquiries from regulatory authorities, law enforcement agencies, or in connection with any legal process.
  • Recordkeeping and audits: To maintain accurate records for auditing purposes, ensure compliance with financial regulations, and assist with any regulatory reviews or investigations.

Your information is crucial for maintaining a safe, compliant, and legally compliant trading environment on Arbitrage Markets.

4. Data Sharing & Disclosure

At Arbitrage Markets, we respect your privacy and only share your data when necessary to provide our services, comply with legal obligations, or facilitate business operations. This section outlines the circumstances under which your information may be shared.

4.1 Third-Party Service Providers

To ensure the smooth operation of our platform, we may share your data with trusted third-party partners, including:

  • Cryptocurrency exchanges: When executing trades or transferring assets, we may share necessary transaction details with partner exchanges to facilitate trading.
  • Payment processors: To process deposits, withdrawals, and fiat transactions, your financial details may be shared with banks, payment gateways, or fiat on-ramp providers.
  • Analytics and security providers: We may share non-personal, aggregated data with analytics services to improve our platform’s performance. Additionally, cybersecurity firms may receive certain data for fraud detection and risk mitigation purposes.

These third parties are bound by confidentiality agreements and are required to handle your data securely and in compliance with applicable privacy laws.

4.2 Legal Compliance

In certain situations, we may be required to disclose your personal information for legal or regulatory reasons, including:

  • Compliance with laws and regulations: We may share your data with government agencies, financial regulators, or law enforcement if required by law.
  • Regulatory investigations and audits: To comply with financial regulations, we may need to provide information to authorities conducting investigations or audits.
  • Fraud prevention and security enforcement: If we suspect fraudulent activity, money laundering, or security threats, we may share relevant data with authorities or affected third parties.
  • Responding to legal actions: If Arbitrage Markets is involved in litigation or receives legal requests such as subpoenas, we may disclose necessary information as required.

We will always assess the legitimacy of such requests before sharing any data and ensure that any disclosure is legally justified.

4.3 Corporate Transactions

If Arbitrage Markets undergoes any changes in ownership or business structure, your data may be transferred as part of the transition. This includes:

  • Mergers or acquisitions: If our company merges with or is acquired by another entity, user data may be shared or transferred as part of the business transaction.
  • Business restructuring: In case of a reorganization, joint venture, or spin-off, relevant data may be disclosed to ensure business continuity.
  • Asset sales or transfers: If Arbitrage Markets sells a portion of its assets or business operations, user data related to those assets may be shared with the new entity.

In the event of any such transactions, we will take appropriate measures to ensure that your data remains protected and that any new entity upholds similar privacy standards.

5. Data Retention

At Arbitrage Markets, we retain user data only for as long as necessary to fulfill legal, regulatory, and operational requirements. This section outlines our policies regarding data storage, retention periods, and user rights related to data deletion.

5.1 Retention Period for Personal Data

We store and maintain your personal data for the following periods:

  • Active Accounts: As long as your account remains open and in use, we will retain your personal and transactional data to ensure smooth platform functionality.
  • Inactive or Closed Accounts: After account closure or inactivity, we may retain certain data for regulatory compliance, dispute resolution, fraud prevention, and legal obligations.
  • Legal and Regulatory Requirements: Financial and transactional records are typically retained for a minimum of 5–7 years, as required by Anti-Money Laundering (AML), Know Your Customer (KYC), and other financial regulations.

5.2 Criteria for Data Retention

The duration for which we retain personal data is based on the following factors:

  • Legal and compliance obligations: We retain data as required by financial, tax, and regulatory laws in relevant jurisdictions.
  • User account activity: If an account remains active, we keep data to ensure continued access and functionality.
  • Fraud prevention and dispute resolution: To protect against fraudulent activities and resolve potential disputes, certain data may be stored beyond the active account period.

Once the applicable retention period expires, we securely delete or anonymize the data, ensuring it is no longer personally identifiable.

5.3 Data Deletion & Account Termination

Users may request the deletion of their personal data or account by contacting Arbitrage Markets through official support channels. However, data deletion is subject to the following conditions:

  • Regulatory restrictions: If data is required to be retained under financial or compliance laws, we cannot process the deletion request until the mandatory retention period ends.
  • Pending transactions or disputes: If your account has unresolved transactions, disputes, or outstanding liabilities, we may delay data deletion until the matter is fully resolved.
  • Certain non-identifiable data may be retained: In some cases, we may retain anonymized or aggregated data for research, security, or analytics purposes.

Upon successful processing of a deletion request, we will remove or anonymize your data in accordance with industry standards while ensuring compliance with legal and regulatory requirements.

6. Data Security

At Arbitrage Markets, we prioritize the security of user data and implement industry-standard measures to protect it from unauthorized access, misuse, and loss. However, while we take extensive precautions, no system is entirely immune to security threats. This section outlines our data protection protocols, limitations, and user responsibilities in maintaining security.

6.1 Security Measures Implemented

We employ multiple layers of security to safeguard user data, including:

  • Encryption: All sensitive user data, including personal and financial information, is encrypted both in transit and at rest using industry-standard encryption protocols.
  • Secure Servers: Our platform is hosted on secure servers with firewalls, intrusion detection, and continuous monitoring to prevent unauthorized access.
  • Access Controls: We enforce strict access policies, ensuring that only authorized personnel can access user data, and only for legitimate operational purposes.
  • Multi-Factor Authentication (MFA): Where applicable, we encourage or require users to enable MFA for added account security.
  • Regular Security Audits: We conduct routine security assessments, vulnerability testing, and compliance audits to maintain platform integrity.

6.2 Limitations of Security

While we employ robust security protocols, users must acknowledge that:

  • No online system is 100% secure: Despite our best efforts, there is always a potential risk of security breaches, cyberattacks, or system vulnerabilities.
  • External factors may compromise security: Third-party services, exchange integrations, or user-end vulnerabilities (e.g., malware, phishing attacks) may pose security risks beyond our control.
  • Users should take proactive security measures: We strongly encourage users to follow best practices to protect their accounts and personal data.

6.3 User Responsibilities in Maintaining Security

To enhance account security and reduce risks, users must:

  • Keep login credentials confidential: Users must not share their passwords, API keys, or any authentication details with anyone.
  • Use strong passwords: A unique, complex password should be used, and it should be changed periodically.
  • Enable Multi-Factor Authentication (MFA): This provides an additional layer of protection against unauthorized access.
  • Beware of phishing and scams: Users should be cautious of suspicious emails, fake websites, or fraudulent communication claiming to be from Arbitrage Markets.
  • Regularly update security settings: Keeping devices, browsers, and authentication methods up to date reduces vulnerability to attacks.

In the event of a suspected security breach, users must immediately notify Arbitrage Markets so that appropriate action can be taken.

7. User Rights

At Arbitrage Markets, we recognize and respect users’ rights concerning their personal data. In compliance with applicable privacy laws, users are entitled to request access, correction, deletion, and control over their personal information. Below is an overview of these rights and how users can exercise them.

7.1 Access to Personal Data

Users have the right to request a copy of the personal data Arbitrage Markets holds about them. This includes:

  • Basic account details: (e.g., name, email, contact information).
  • Transactional history: including deposits, withdrawals, and trading activity.
  • Compliance data: Any other data collected as part of KYC/AML compliance.

To request access, users must submit a formal request through our support portal and provide identity verification for security reasons.

7.2 Correction of Personal Information

  • If users believe that any of their personal data is inaccurate, incomplete, or outdated, they may request corrections or updates.
  • Personal information such as name, email, and phone number can often be updated within the user’s account settings.
  • For certain data, such as KYC documentation, users may be required to submit verification documents to process the correction request.

7.3 Data Deletion Requests

Users can request the deletion of their personal data; however, this is subject to:

  • Regulatory and compliance obligations: Certain financial and transactional data must be retained for a minimum of 5–7 years as per anti-money laundering (AML) and financial regulations.
  • Pending transactions or disputes: If an account has unresolved disputes or transactions, deletion may be delayed until the matter is settled.

Once the retention period expires, Arbitrage Markets will securely delete or anonymize the data.

7.4 Opt-out of Marketing Communications

  • Users may opt out of receiving promotional emails, newsletters, or other marketing communications at any time by:
    • Clicking the “unsubscribe” link in marketing emails.
    • Updating communication preferences within their account settings.
    • Contacting customer support to request removal from marketing lists.
  • However, users will continue to receive non-marketing communications, such as transactional updates, security alerts, and service notifications.

7.5 Data Portability

  • Users have the right to request a copy of their personal data in a structured, commonly used, and machine-readable format. This allows users to transfer their data to another service provider if desired.
  • Requests for data portability can be submitted through customer support.
  • Data will be provided in a secure format and may require identity verification before processing.

7.6 Exercising User Rights

To exercise any of the rights above, users must:

  • Submit a request through Arbitrage Markets’ official support channels.
  • Provide identity verification to prevent unauthorized access to personal data.
  • Allow for reasonable processing time as per legal and operational requirements.

Arbitrage Markets is committed to responding to user requests in accordance with applicable privacy regulations while ensuring compliance with legal and security obligations.

8.1 What Are Cookies?

Cookies are small text files stored on a user’s device (computer, tablet, or smartphone) when visiting our platform. They help us recognize users, remember preferences, and optimize services. Similar tracking technologies, such as web beacons and pixels, function similarly to cookies.

8.2 Types of Cookies Used

  • Necessary Cookies:
    • Essential for website operation and security.
    • Enable functions like logging in, session management, and fraud prevention.
    • Cannot be disabled as they are required for the platform to function properly.
  • Performance & Analytics Cookies:
    • Collect data on website usage to help improve platform performance.
    • Track metrics such as page load times, user navigation patterns, and system performance.
    • Example: Google Analytics or similar tools for traffic analysis.
  • Functionality Cookies:
    • Store user preferences, such as language, theme, and login details.
    • Enhance user experience by personalizing platform interactions.
  • Advertising & Targeting Cookies:
    • Used for marketing purposes, including displaying relevant ads and measuring campaign effectiveness.
    • May be placed by third-party partners such as ad networks or social media platforms.

8.3 How Users Can Control or Disable Cookies

  • Browser Settings: Most browsers allow users to block or delete cookies. Users can adjust these settings in their browser’s privacy section.
  • Opt-Out Options: For analytics and advertising cookies, users may opt out via third-party services such as Google Ads Settings or Network Advertising Initiative.
  • Platform Settings: Some features may allow users to customize cookie preferences directly within the Arbitrage Markets platform.

However, disabling certain cookies may impact the functionality of the platform, including login access, security features, and personalized settings.

For further information on how we use cookies and tracking technologies, users can contact Arbitrage Markets’ support team or review our full Cookies Policy (if applicable).

9. Third-Party Links

At Arbitrage Markets, our platform may contain links to third-party websites, applications, or services. These links are provided for user convenience and do not imply any endorsement or affiliation with those third parties.

9.1 No Responsibility for Third-Party Privacy Practices

  • Arbitrage Markets is not responsible for how third-party websites collect, store, or use user data.
  • When users click on external links and leave our platform, they are subject to the privacy policies and terms of use of those third parties.
  • We encourage users to review the privacy policies of any third-party sites they visit before providing personal information.

If users have concerns about any third-party service linked from Arbitrage Markets, they should contact the third-party provider directly.

10. International Data Transfers

As a global platform, Arbitrage Markets may store, process, or transfer user data across different jurisdictions. This means user data may be transferred to and processed in countries with different data protection laws than their country of residence.

10.1 How Data is Transferred & Processed

  • Data may be stored on secure servers located in multiple regions, including but not limited to the UAE, Europe, and Asia.
  • In some cases, data may be shared with third-party service providers (e.g., cloud hosting, payment processors, compliance partners) that operate in various jurisdictions.

10.2 User Consent to International Data Transfers

  • By using Arbitrage Markets, users acknowledge and consent to the transfer and processing of their personal data outside their home country.
  • We ensure that appropriate safeguards are in place to protect user data, including encryption, compliance with data protection regulations, and contractual agreements with service providers.
  • If users have concerns about data transfers, they may contact us to understand the measures we take to safeguard their data.

11. Changes to the Privacy Policy

11.1 Right to Modify the Policy

  • Arbitrage Markets reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in legal, regulatory, or operational requirements.

11.2 Notification of Changes

  • Users will be notified of significant changes through email, platform announcements, or direct notifications.
  • The date of the latest revision will be displayed at the bottom of the Privacy Policy for transparency.

11.3 User Acceptance of Changes

  • Continued use of the platform after a Privacy Policy update constitutes acceptance of the revised terms.
  • If users do not agree with any changes, they may choose to stop using the platform and request account deletion.

12. Contact Information

At Arbitrage Markets, we value user privacy and are committed to addressing any questions or concerns regarding our privacy policy and data practices.

12.1 How to Contact Us

  • If users have any inquiries about how their personal data is collected, stored, or used, they can reach out to our privacy team through the following channels:
  • Website: arbitrage.market (Privacy Policy Section)

12.2 Response Time

  • We aim to respond to privacy-related inquiries within 7 business days.
  • For urgent matters, users should include “Privacy Inquiry – Urgent” in the subject line of their email.

12.3 Data Protection Officer (DPO)

  • For regulatory matters, users may contact our designated Data Protection Officer (DPO) at:
  • Email: [email protected]

For any legal or compliance-related concerns, users should refer to our Terms of Use or reach out to our Legal Team through the above channels.